IMPORTANT
PRODUCT QUALITY NOTICE
We regretfully inform you of a problem we uncovered today with three of our ROYAL CANIN Veterinary Diet™ dry diets. Based on testing conducted at an independent laboratory, we have determined that there is a melamine derivative in some of our pet foods that contain rice protein concentrate.
As a precaution, we are announcing a voluntary recall of all of the Royal Canin USA products that contain rice protein concentrate. Although we have no confirmed cases of illness in pets, we have decided to voluntarily remove all of our products containing rice protein concentrate. We have taken this aggressive stance to avoid any confusion for our customers about what products are safe and what products may be affected. The following products are being recalled:
ROYAL CANIN Veterinary Diet™ Canine EARLY CARDIAC EC22™ dry
ROYAL CANIN Veterinary Diet™ Canine SKIN SUPPORT SS21™ dry
ROYAL CANIN Veterinary Diet™ Feline HYPOALLERGENIC HP23™ dry
Our records indicate that you may have purchased some of these products. These products should not be fed to any pets. Please contact your clients currently feeding these products to determine if they are feeding these products. Pet owners should stop feeding their pets the product, and return it for a refund. If pet owners whose pets are on this product are concerned about the health of their pet, and wish to screen their pet for evidence of renal disease, we will assume all related costs.
Along with this announcement, Royal Canin USA announces it will no longer use any Chinese suppliers for any of our vegetable proteins.
Please do not hesitate to contact your ROYAL CANIN Veterinary Diet™ representative, Melizette Miranda (787 460 64 72) or myself directly (787 344 50 74) with any questions or concerns that you may have.
We genuinely regret that this has occurred as we place the highest priority on the health of pets.
Sincerely
Fabien Allain
Director of Royal Canin Puerto Rico Inc.